We are experiencing unprecedented demand for booking enquiries. Although the service requires 3 weeks’ notice for any booking enquiry, over the last two years whilst booking volumes were low, booking enquiry requests have been responded with less than 3 weeks’ notice. The current volume means that it is no longer possible to respond to enquiries at short notice, so booking enquiries will only be responded to where the travel date is more than 3 weeks ahead.
For the foreseeable future, we will not be able to offer an enquiry service by telephone. Please submit your enquiry using the Journey Request form below. Please could you ensure that if you require a return or multiple legs in journey that you request it on the same form. Please do not submit multiple requests for the same journey.
All queries will be responded to but please note that International Rail will always prioritise enquiries with the closest travel dates, so if your enquiry is for travel in several weeks’ time, you may need to wait up to 7 days before you hear back from us.
Please note: if you and your dependants
have safeguarded status, please mention that in the notes field at the bottom of the form below.