Faq

This page contains some questions we are often asked and the appropriate answers to help you. Please note that this site is run by International Rail Ltd and is solely for you to book your discounted train journeys overseas. The Rail Staff Travel website, which contains all the information pertaining to your FIP Fare entitlement and the details thereof, is a separate site and can be reached by clicking here.

If the answer you are looking for is not listed below then please feel free to contact us.

► I would like to cancel a product, how do I go about this?
Answer: If you need to cancel a pass or ticket then it does depend on the type of pass or ticket you have. Most tickets or passes can be cancelled but will incur cancellation and administration charges, please contact us straight away and one of our agents will be able to help you.
► Do you offer free postage?
Answer: No, we do not offer free postage with any ticket or pass. Tickets and passes are like cash so if they go missing things could get complicated. Therefore, we only offer trackable delivery methods.
► Where do I send cancelled tickets and or passes back to?
Answer: Our address for you to send anything to is; International Rail Ltd, PO Box 153, Alresford, SO24 4AQ. We recommend that you send any tickets or passes back to us via recorded post because if they go missing we will not be able to offer a refund to you.
► I have received my order but some of the details on the tickets are incorrect, what should I do?
Answer: We strongly recommend that when you receive any tickets to check through them straight away. If you find any errors then please contact us as soon as possible before you travel. Failure to notify us of any errors may result in us not being able to offer replacement tickets and/or refunds.
► I have just submitted an order and some of the details are incorrect, what should I do?
Answer: If you find that after you have sent your order across to us, that it is incorrect then please contact us straight away on +44 (0)871 559 1075 and one of our agents will be able to assist.
► If I place my order today when will it arrive?
Answer: If you place your order before 3pm Monday-Friday your order will arrive the next business day via Royal Mail Special Delivery™ Next Day (Excluding weekends and bank holidays) if the delivery address us within the UK. Please be advised that if you order on a Friday then your order will arrive the following Monday which is classed as the next business day.
► How do I apply for an FIP Fare entitlement card?
Answer: This site belongs to International Rail Ltd deals only with your discounted overseas rail bookings. All matters relating to the administrative side of Rail Staff Travel and matters such as your FIP Fare entitlement go through Rail Staff Travel's website. The website and the application form for your FIP card can be found by clicking here.
► I am having some problems using the site. What should I do?
Answer: If you are experiencing problems with the site then please email your enquiry across to the team on sales@bookmyrst.co.uk detailing your problem along with any screen shots if errors occur and one of our team will be in touch.
► How do I book a rail journey within Europe or elsewhere in the world?
Answer: If you would like to book a European rail journey then please use our online booking form (under the Train Tickets tab) making sure you give as much information as possible and one of our agents will be in touch with a detailed quotation via email. Once you have received the quotation and you are happy with it then all you will need to do is come back to us and confirm that you would like to go ahead. If you find that you need to make changes to the quotation then again, please come back to us with the amended information and we will change it accordingly.
► The answer to my question is not listed, what should I do?
Answer: If you cannot find the answer to your question from the above then please contact us with your query and one of our agents will be happy to help.